BACKGROUND
Work Experience
5+ years driving client growth through product adoption, growth strategy, and operational improvements in high growth tech and heathcare environments.
Aug 2025 - Present
UNITY TECHNOLOGIES
San Francisco
Client Partner | Ad Monetization & User Acquisition
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Manage a portfolio of 10M in quarterly revenue across UA and Admon
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Understand client needs and goals to build supply optimization strategies and build campaign optimizations
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Grow accounts by 12% QoQ by identifying under monetized areas to drive account upsells and product adoption while maintaining client trust
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Develop and manage C level executive relationships to enable account expansion and proactively identify and resolve barriers to growth
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Build and deliver QBRs with enterprise clients and stakeholders
Jan 2022 - May 2024
UBER DIRECT
San Francisco
Monetization Operations Specialist
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Drove $16M+ in monthly invoicing and billing workflows and unlocked multimillion dollar contracts
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Strategic point of contact for billing on 8 multi million dollar accounts and co collaborated on custom billing solutions, technical troubleshooting, and promos
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Identified billing issues and created invoicing system to bring automation from 0% to 96% in 2 years
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Led recovery efforts for $7M in outstanding credit balances through targeted outreach and collaboration with FinOps and clients
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Created new documentation and workflows to improve merchant onboarding experience and reduced time to activation by 30%
Mar 2021 - Jan 2022
UBER EATS
Seattle
Client Success Operations Specialist
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Supported migration and onboarding for 1,000+ Postmates merchants post acquisition, ensuring retention and client satisfaction
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Led technical product demos to improve client enablement and self serve capabilities
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Partnered with Product, Sales, and Support to resolve technical escalations and enhance the merchant experience
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Reduced churn risk by 6% by launching proactive health checks and refining onboarding journeys
Mar 2020 - Mar 2021
PACIFIC PAIN
Seattle
Unity Case Study
Healthcare Operations Manager
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Managed full cycle patient care coordination and communication across providers, insurance, and legal stakeholders
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Reduced patient intake time by 25% through optimized intake and scheduling processes
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Submitted $3M+ in annual claims using CPT/ICD-10 codes, ensuring accuracy and fast resolution
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Delivered empathetic, high quality service in a fast paced, client facing healthcare setting